Frequently Asked Questions
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Below is a list of answers to some Frequently Asked Questions about Your Move Health & the services we offer.
If you have any additional queries that are not answered on this page, or you wish to book an appointment, please Contact Us. |
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Q. Do I Need A Referral To Make An Exercise Physiology Appointment?
No, a referral is not required to make an Exercise Physiology Appointment. You may book a private appointment at any time.
However, to be eligible for Medicare, DVA, WorkSafe or TAC funding, a GP or Specialist referral may be required.
Contact Us for more information
However, to be eligible for Medicare, DVA, WorkSafe or TAC funding, a GP or Specialist referral may be required.
Contact Us for more information
Q. What Should I Do If I Can't Attend A Scheduled Appointment?
As a matter of courtesy we ask for at least 24 hours notice for appointment cancellations, otherwise a cancellation fee may apply.
We understand that sometimes things come up that we cannot control, and plans have to change. If you are unable to attend your scheduled appointment for any reason, please contact us on (03) 5904 6239 as early as possible, and we can make alternative arrangements for you.
We understand that sometimes things come up that we cannot control, and plans have to change. If you are unable to attend your scheduled appointment for any reason, please contact us on (03) 5904 6239 as early as possible, and we can make alternative arrangements for you.
Q. What If I'm Not An "Exercise Person"?
Our goal is to provide individualised physical activity recommendations to improve health and well-being based on YOU and your specific circumstances. You do not need to be an athlete or a gym junkie, we will tailor our advice to your current capabilities, interests and level of experience. We will work with you to get you moving in a way that is suitable for you, whatever the obstacles.
Q. What Should I Expect At My Initial Consultation?
The initial consultation is where our Exercise Physiologists get to meet you, hear your story, and ask questions that will help to determine the appropriate advice and plan of action for you and your specific circumstances.
In this session we will ask you about your health history, medications, injuries etc. as well as your current and past physical activity experience. If you have any relevant medical documentation, including doctor's referral, medical reports, imaging films, discharge summaries, certificates of capacity etc, we ask that you bring them along to assist our understanding of your situation. We will also ask you about what it is that you are hoping to achieve, and what opportunities you have to assist you in pursuing these goals.
Once we discussed these items, we will conduct any relevant physical assessment to help us identify safe and appropriate exercise recommendations for you. This may range from measuring your blood pressure and heart rate, to your joint flexibility, muscle strength, balance and/or aerobic fitness, depending on your individual circumstances. We will not ask you to do anything that you are not comfortable with, but you can expect to do some form of movement during your initial consultation.
The initial consultation is also a perfect opportunity for you to let us know your expectations. Please advise us if you have particular needs that you would like us to address that may not be immediately apparent. Our goal is to partnerWITH you to design an appropriate plan of action. You are the expert in your body, and as such your input is vital.
In this session we will ask you about your health history, medications, injuries etc. as well as your current and past physical activity experience. If you have any relevant medical documentation, including doctor's referral, medical reports, imaging films, discharge summaries, certificates of capacity etc, we ask that you bring them along to assist our understanding of your situation. We will also ask you about what it is that you are hoping to achieve, and what opportunities you have to assist you in pursuing these goals.
Once we discussed these items, we will conduct any relevant physical assessment to help us identify safe and appropriate exercise recommendations for you. This may range from measuring your blood pressure and heart rate, to your joint flexibility, muscle strength, balance and/or aerobic fitness, depending on your individual circumstances. We will not ask you to do anything that you are not comfortable with, but you can expect to do some form of movement during your initial consultation.
The initial consultation is also a perfect opportunity for you to let us know your expectations. Please advise us if you have particular needs that you would like us to address that may not be immediately apparent. Our goal is to partnerWITH you to design an appropriate plan of action. You are the expert in your body, and as such your input is vital.
Q. What Should I Bring To My Exercise Physiology Appointments?
For all sessions, you should wear clothing that you are comfortable to move around in.
This includes comfortable walking shoes or trainers, and loose fitting, comfortable top and shorts/pants. You do not need to wear specific "exercise clothes", but try to avoid restrictive clothing such as jeans or work boots if possible.
You may also wish to bring a bottle of water and a towel, although this is not essential as we have fresh water and toilet facilities on site.
If you have any prescription medication that you usually carry with you (eg. ventolin, anginine, insulin), please bring that as well.
If you are diabetic, please bring your blood glucose monitoring equipment with you also.
For your initial consultation, please also bring any medical documents, referrals, images, reports etc that may be relevant to your situation.
If your session is to be funded by Medicare, Private Health Insurers, TAC, WorkSafe or DVA, please bring relevant cards and documentation.
This includes comfortable walking shoes or trainers, and loose fitting, comfortable top and shorts/pants. You do not need to wear specific "exercise clothes", but try to avoid restrictive clothing such as jeans or work boots if possible.
You may also wish to bring a bottle of water and a towel, although this is not essential as we have fresh water and toilet facilities on site.
If you have any prescription medication that you usually carry with you (eg. ventolin, anginine, insulin), please bring that as well.
If you are diabetic, please bring your blood glucose monitoring equipment with you also.
For your initial consultation, please also bring any medical documents, referrals, images, reports etc that may be relevant to your situation.
If your session is to be funded by Medicare, Private Health Insurers, TAC, WorkSafe or DVA, please bring relevant cards and documentation.
Q. Is There Funding Available To Help Pay For My Exercise Physiology Sessions?
If you have a diagnosed chronic health condition(s), you may be eligible for Medicare funding as part of a GP management plan and Team Care Arrangement (GPMP & TCA). This entitles you to up to a total of 5 allied health sessions per calendar year. This needs to be arranged in advance by your GP.
If you have been diagnosed with Type 2 Diabetes, you may also be eligible for Medicare funding for our group programs, in addition to the GPMP & TCA sessions.
If you have Private Health Insurance, your insurer may reimburse you for some of the costs of Exercise Physiology services, depending on your level of extras cover. Please contact your Private Health Insurer directly to determine whether your policy covers Exercise Physiology services (Items 102, 202 & 502).
If you have been injured at work or in a traffic accident, you may be eligible for WorkSafe or TAC funding to cover Exercise Physiology Treatment. Please note, Exercise Physiology is considered a referred service under WorkSafe, therefore a referral from your doctor, as well as written approval of services from your insurer is required PRIOR to commencing treatment.
If you have a Department of Veteran's Affairs White or Gold card, you may be eligible for funding to cover the costs of Exercise Physiology Treatment with an appropriate referral.
Please Contact Us if you would like to discuss the potential funding options that may apply to your specific situation.
If you have been diagnosed with Type 2 Diabetes, you may also be eligible for Medicare funding for our group programs, in addition to the GPMP & TCA sessions.
If you have Private Health Insurance, your insurer may reimburse you for some of the costs of Exercise Physiology services, depending on your level of extras cover. Please contact your Private Health Insurer directly to determine whether your policy covers Exercise Physiology services (Items 102, 202 & 502).
If you have been injured at work or in a traffic accident, you may be eligible for WorkSafe or TAC funding to cover Exercise Physiology Treatment. Please note, Exercise Physiology is considered a referred service under WorkSafe, therefore a referral from your doctor, as well as written approval of services from your insurer is required PRIOR to commencing treatment.
If you have a Department of Veteran's Affairs White or Gold card, you may be eligible for funding to cover the costs of Exercise Physiology Treatment with an appropriate referral.
Please Contact Us if you would like to discuss the potential funding options that may apply to your specific situation.
